Privacy Policy

V Games (“V Games”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, process, and disclose information when you access or use the V Games mobile application, website, and related services (collectively, the “Platform”).

By using the Platform, you consent to the practices described in this Privacy Policy.

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1. INFORMATION WE COLLECT

We may collect the following categories of information:

Account Information

When you create an account, we may collect:

* Full name
* Email address
* Phone number
* Country
* Username
* Password (stored securely in encrypted form)

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Profile Information

We may collect information you voluntarily provide, including:

* Profile details
* Preferences
* Customer support requests
* Survey responses
* Feedback
* Reviews
* Comments

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Location Information

The Platform relies on location-based functionality.

With your permission, we may collect:

* GPS location
* Approximate location
* Device location information
* Location history related to gameplay and prize redemption

Location information may be collected while the application is running or when required to verify eligibility and redemption requirements.

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Device Information

We may collect information about your device, including:

* Device model
* Operating system
* Device identifiers
* IP address
* Mobile network information
* Application version
* Language settings
* Device performance information

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Gameplay Information

We may collect:

* Games played
* Wins
* Prize redemptions
* Prize expirations
* Token balances
* Token usage
* Business interactions
* Activity history

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Receipt Information

If you voluntarily upload receipts, we may collect:

* Receipt images
* Business names
* Date and time information
* Purchase information
* Survey responses
* Optional comments

Receipt uploads are voluntary.

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Technical Information

We may automatically collect:

* Application logs
* Crash reports
* Performance diagnostics
* Error reports
* Usage statistics

This information helps us improve the Platform.

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2. HOW WE USE YOUR INFORMATION

We may use your information to:

* Create and manage accounts
* Provide Platform functionality
* Verify prize eligibility
* Verify redemptions
* Prevent fraud and abuse
* Improve gameplay experiences
* Operate promotional campaigns
* Analyze Platform performance
* Provide customer support
* Send service-related communications
* Comply with legal obligations
* Improve participating business reporting
* Conduct research and analytics

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3. LOCATION DATA USE

Location information may be used to:

* Determine eligibility for gameplay
* Verify geographic restrictions
* Verify redemption eligibility
* Prevent fraud
* Improve Platform accuracy

If location permissions are disabled, certain Platform features may not function properly.

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4. HOW WE SHARE INFORMATION

We do not sell personal information.

However, we may share information with:

Participating Businesses

Limited information may be shared when necessary to:

* Verify prize redemption
* Validate promotions
* Prevent fraud
* Generate business analytics

Businesses receive only information reasonably necessary for those purposes.

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Service Providers

We may share information with trusted third-party providers that assist with:

* Cloud hosting
* Analytics
* Customer support
* Security monitoring
* Payment processing
* Notification delivery

These providers may only use information as necessary to provide services to V Games.

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Legal Authorities

We may disclose information if required by:

* Law
* Court order
* Government request
* Regulatory obligation
* Law enforcement investigation

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Business Transactions

If V Games undergoes:

* Merger
* Acquisition
* Investment transaction
* Sale of assets
* Corporate restructuring

user information may be transferred as part of that transaction.

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5. RECEIPT PROGRAM AND ANALYTICS

Users may voluntarily participate in receipt-upload programs.

Information submitted through these programs may be used for:

* Verification
* Fraud prevention
* Platform analytics
* Marketing insights
* Business performance reporting
* Product improvement

Receipt information may be aggregated and anonymized for reporting purposes.

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6. MARKETING COMMUNICATIONS

We may send:

* Platform updates
* Service notifications
* Promotional offers
* New feature announcements
* Business promotions

Users may opt out of marketing communications where permitted by applicable law.

Service-related communications may still be sent when necessary.

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7. DATA RETENTION

We retain information for as long as reasonably necessary to:

* Operate the Platform
* Fulfill legal obligations
* Resolve disputes
* Enforce agreements
* Prevent fraud

Retention periods may vary depending on the type of information involved.

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8. ACCOUNT DELETION

Users may delete their accounts through the V Games application using the Delete Account feature available within Account Settings.

Upon receiving a deletion request:

* Personal information may be deleted or anonymized.
* Certain information may be retained where required by law.
* Certain information may be retained for fraud prevention, dispute resolution, security, and legal compliance purposes.

Account deletion may be irreversible.

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9. DATA SECURITY

We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of storage, transmission, or security system is completely secure.

Users acknowledge that V Games cannot guarantee absolute security.

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10. INTERNATIONAL DATA TRANSFERS

Your information may be stored, processed, and transferred in countries where V Games, its affiliates, or service providers operate.

By using the Platform, you consent to such transfers.

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11. CHILDREN’S PRIVACY

The Platform is not intended for individuals under eighteen (18) years of age.

We do not knowingly collect personal information from children.

If we become aware that information has been collected from a child, we may delete such information and terminate the associated account.

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12. YOUR PRIVACY RIGHTS

Subject to applicable law, users may request:

* Access to personal information
* Correction of inaccurate information
* Deletion of personal information
* Withdrawal of consent where applicable
* Information regarding how data is processed

Requests may be submitted using the contact information below.

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13. THIRD-PARTY SERVICES

The Platform may contain links to third-party websites, businesses, products, or services.

V Games is not responsible for the privacy practices, policies, content, or operations of third-party websites or services.

Users should review the privacy policies of those third parties separately.

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14. COOKIES AND SIMILAR TECHNOLOGIES

The V Games website and related services may use:

* Cookies
* Analytics tools
* Device identifiers
* Similar technologies

These technologies help improve performance, functionality, analytics, and user experience.

Users may control certain cookie preferences through browser settings.

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15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Changes become effective upon publication on the Platform or website.

Continued use of the Platform following publication of updates constitutes acceptance of the revised Privacy Policy.

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16. CONTACT US

For questions regarding this Privacy Policy or your personal information, please contact:

V Games

Website: www.vgames.win

Email: support@vgames.win

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By creating an account, accessing, or using the Platform, you acknowledge that you have read and understood this Privacy Policy.